We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it. To initiate a return, customers must first email our customer service team at info@anumias.com with their order number and details of the item they wish to return. This initial contact helps us verify the order and provide you with clear instructions for the next steps.
Once your return request is approved, we will send you a prepaid return shipping label at no additional cost to you. This ensures that you can send the item back without worrying about shipping fees. The prepaid label will be sent via email, and you can print it and attach it to your package before dropping it off at the designated courier location. We aim to make the process as simple and stress-free as possible.
When preparing your return, please ensure the item is unused, in its original packaging, and in the same condition as when it was received. Once your package reaches our facility, our team will inspect it, and if approved, we will process your refund to the original payment method. Refund processing times may vary depending on your bank or payment provider.
For your convenience, we have two return addresses:
United Kingdom Return Address
UPS Access Point,
10-12 North End Rd,
London W14 0SH, United Kingdom.
Hong Kong Return Address
Hongkong Post
Kowloon Central Post Office,
405 Nathan Rd, Kowloon, Hong Kong.
Our goal is to ensure that returning a product is as straightforward as ordering it. By contacting our support team first, you help us guide you through the process efficiently and ensure a quick resolution to your request.
